Title: Risk Control Consultant
Organization: CNA Insurance

Qualifications Summary:
Comprehensive background in quality, risk management and patient safety; thorough knowledge of Total Quality Management, Malcolm Baldrige Award Criteria, ISO 9000, JCAHO Accreditation Standards, and Medicare Conditions of Participation; with extensive experience in needs analysis, problem resolution, multicausal/root cause analysis, failure mode and effects analysis, process improvement, project management and team leadership.

Work Experience
Current: Provide risk management, quality, and patient safety consulting services to insurers with med-mal professional liability exposures. Consulting services include on-site assessments, development and presentation of education programs, and providing feedback on emerging risk management/patient safety issues. Types of healthcare settings serviced include:

• Hospitals/Integrated Delivery Systems (rural, urban, teaching, pediatric, etc.)
• Long Term Care
• Allied Health Facilities (e.g. Clinical Laboratories, Surgical Centers, Dialysis Centers, and Rehab Facilities)
• Large Physician Office Practices
• Outpatient Mental Health Centers
• Clinical Research Facilities
• Pharmaceutical Companies
• Medical Device/Biotechnology Firms

Twelve years' experience in leadership positions in Risk Management, Performance Improvement, HIPAA Privacy, Environmental and Patient Safety, Utilization Management/Case Management, and Infection Control at a number of healthcare organizations/systems, such as hospitals, physician office practices, and integrated delivery systems in Texas and Missouri. Over ten years' experience in providing patient care in a variety of settings including med/surg, critical care, occupational medicine, and obstetrics in Michigan, Indiana, Kansas, and Texas. Served as faculty in a number of academic settings in Indiana and Kansas in programs that include practical nursing, baccalaureate nursing, and biology

Education

• 2006 - 2007 Patient Safety Leadership Fellow, sponsored by the Health Research and Educational Trust (HRET) and the National Patient Safety Foundation
• Graduate, Patient Safety Officer Executive Training Program, Institute for Healthcare Improvement (IHI), September 2004
• Coursework in the Master of Business Administration Program, Texas A&M Commerce, 1997-2003
• M.S. (Biology), University of Notre Dame, Notre Dame, Indiana. 1993
• B.S. (Biology), Indiana University at South Bend, South Bend, Indiana. 1988
• Associate in Applied Science (Nursing), Lake Michigan College, Benton Harbor, Michigan. 1981

• RN License, Missouri
• Certified Professional in Healthcare Quality (CPHQ)
• CQM - Certified Quality Manager (American Society for Quality)
• Certified Professional in Healthcare Risk Management (CPHRM)

• Faculty, American Society for Healthcare Risk Management's (ASHRM's) Patient Safety Courses, 2005 - 2007
• Presenter, "Integrating Patient Safety into Risk Management: Win-Win Solutions", American Association for Healthcare Risk Management (ASHRM) Annual Conference and Exhibition, 2006.
• Presenter, "Incident Investigations in Healthcare", National Association for Healthcare Quality (NAHQ) 31st Annual Conference, 2006.
• Presenter, "Clinical Investigations", Annual Data Users Meeting/Quality Conference, Kentucky Hospital Association, 2007 (invited presentation).

• Examiner, 2005 - 2006 Missouri Quality Award, based on Baldrige Quality Award Program