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PATIENT SAFETY CERTIFICATE PROGRAM - PRE-COURSE READING Davis Balestracci's pre-reading (coordinated to program bullets):
  1. TQM, Six Sigma, Lean and...Data?
    http://www.qualitydigest.com/july06/departments/spc_guide.shtml

  2. When Processes Moonlight as Trends
    http://www.qualitydigest.com/june05/departments/spc_guide.shtml

  3. Sick of Boring Meetings that Waste Your Time?
    http://www.qualitydigest.com/sept05/departments/spc_guide.shtml

  4. A Common Cause Strategy for Count Data
    http://www.qualitydigest.com/oct05/departments/spc_guide.shtml

  5. (Optional): I HATE Bar Graphs! - Part 4
    http://www.qualitydigest.com/june06/departments/spc_guide.shtml

  6. SPC in the Boardroom?
    http://www.qualitydigest.com/feb05/departments/spc_guide.shtml

  7. Think you Know Balance Scorecards? Think again...
    http://www.qualitydigest.com/sept07/departments/spc_guide.shtml
Additional Post-conference Readings Suggested by Davis Balestracci:



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